Return and Exchange Policy

=:= Return & Exchange Policy =:=

We value our customers and want you to be completely satisfied with your purchase. While every product is carefully checked before dispatch, in the rare event of an issue, please review the following policy:

1. Eligibility for Return / Exchange

• Returns or exchanges are accepted only for damaged, defective, or wrong items delivered.
• Strictly no returns or exchanges for reasons such as change of mind, dislike of colour, design, or minor variations in shade/texture that are common with handloom or handcrafted sarees.

2. Mandatory Unboxing Video

• A continuous, unedited video of the entire parcel opening and full saree inspection is compulsory to claim any return or exchange for damage, defect, or wrong product.
• The video must clearly show the shipping label, outer packaging, and complete saree without cuts or edits. Claims without this proof will not be processed.

3. Reporting Timeline

• Notify us within 12 hours of delivery through WhatsApp at +91 7551004229 with your order details and unboxing video.
• Save all packaging material and the product until your claim is resolved.

4. Return Procedure

• Do not send any product back without our prior confirmation. Unauthorized returns will not be accepted.
• Once approved, the product must be returned within 7 working days in unused, original condition with all tags intact.
• Please use a reliable, trackable courier and share the tracking ID with us. The item remains your responsibility until it reaches us safely.

5. Refunds / Exchanges

• After inspection, we will exchange the item or provide store credit if a replacement is unavailable.
• The exchange item will be shipped in 2 days and delivered in 5 to 6 business days depending on the location.
• Strictly No direct cash/bank refund is issued for what so ever the reason.

However, for some genuine and special cases, the refund will be processed. Post approval of refund, we will process the refund within 2 business days after we receive the original product and refund will be credited to the original payment method within 2 to 3 days.

Please Note : If the parcel is in a bad condition or the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call us on +91 7551004229